Return & Refund Policy

At Cooger1, your well-being and confidence in our products come first.
We’re committed to delivering premium wellness technology that enhances your daily life — and your trust means everything to us.

If you’re not completely satisfied with your purchase, you have 30 days from the date of delivery to request a return or exchange — simple, fast, and worry-free.

✅ Return Eligibility

To qualify for a return, please ensure that:

  • The item is unused and in its original condition

  • All tags, labels, and packaging are intact

  • You have a proof of purchase (order confirmation or receipt)

  • ⚠️ Returns sent without prior authorization may not be accepted.

Once your return is approved, we’ll provide a prepaid return label and step-by-step guidance to make the process smooth and secure.

❗ Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.
We’ll promptly send a replacement or issue a full refund — at no additional cost.

🚫 Non-Returnable Items

For hygiene, safety, and customization reasons, we’re unable to accept returns or exchanges on:

  • Opened or used wellness or skincare devices

  • Products showing signs of wear, alteration, or misuse

  • Personalized or custom-made items

  • Clearance or final-sale items

  • Perishable or consumable goods (e.g., serums, gels, supplements)

🔄 Exchanges

To exchange your item for another model or color, simply return the original product and place a new order once your refund is processed.

🇪🇺 EU Customers — Right of Withdrawal

Customers within the European Union are entitled to a 14-day cooling-off period.
During this time, you may return any unused item for a full refund, no explanation required.

Conditions:

  • The product must be unused and in its original packaging

  • Proof of purchase is required

💰 Refunds

After we receive and inspect your returned product, you’ll receive a confirmation email.
If approved, your refund will be issued to your original payment method within 10 business days.

🕒 Please note: Some banks or payment providers may take additional time to reflect the refund in your account.

❓ Need Assistance?

If you haven’t received your refund after 15 business days or need help with your return, our Cooger1 Support Team is always here for you.

🌿 Because self-care should always feel simple, safe, and supported.